Bethesda Customer Support response on 06/02/2023 05:21 PM
Greetings,
This account has been temporarily suspended pending investigation for Cheating / Exploitation, which is a violation of the Code of Conduct.
Please be patient as these types of investigations can take several days or even weeks as we sort through all the data. Rest assured, if your account was caught mistakenly or due to no fault of your own, we will restore your access and allow you to continue playing the game.
As a reminder, cheating or exploiting in-game mechanics is in direct violation of the following sections of our Code of Conduct:
5.1 You are forbidden from using any unapproved third-party applications, programs, scripts or any other game modifying mechanic used to change the game play experience on a ZeniMax game, Service, forum, or other games or services provided by ZeniMax, including the distribution of said programs via ZeniMax Services, sites, forums, communities, etc. This would include but is not limited to using or distributing speed hacks, aim bots, mouse controllers, spam bots, automated game play devices, etc. Third party applications are defined as any program, application or script written by an individual, company, corporation, or private party not employed by or contracted to perform services by ZeniMax.
5.2 In relation to online/competitive games, you will not exploit any bug, or abuse any game system (such as the scoring or award systems) in a ZeniMax game, Service, forum, or other games or services provided by ZeniMax. You will not intentionally use or share any bug found within any ZeniMax Game, real or fictitious, regardless of whether or not it grants an unfair advantage. You will not directly or indirectly communicate the existence of any such bug to any other user of the ZeniMax Service (in game or on a ZeniMax Service). Report bugs and exploits using the in-game portal or via
help.bethesda.net. Unacceptable behaviors will also include any conduct that is considered by ZeniMax to be cheating (e.g. match fixing and collusion) or other unsportsmanlike conduct such as use of secondary accounts, intentionally losing and bribery.
Please take a few moments to review the Terms of Service and Code of Conduct, which must be acknowledged to participate in the Bethesda.net service.
Terms of Service -
https://bethesda.net/en/document/terms-of-service
Code of Conduct -
https://bethesda.net/en/document/code-of-conduct
We will follow up with you once our investigation is complete.
Regards,
The Bethesda Team